Restaurant Equipment: Self-Ordering Technology
April 12, 2019One of the biggest challenges of running a restaurant is keeping up with all the technology and restaurant equipment that is available.
You might have thought when you opened your location that you could run things basically the same way for decades.
While they may have worked for your parent’s generation, it certainly doesn’t apply now. Fortunately, it’s also easier than ever to learn about new technology and find out what’s right for you.
Is self-ordering technology something you want to use in your restaurant? Here’s what you need to know.
Self-Ordering Technology is Efficient
Having someone provide face-to-face service is personal, but it’s also inefficient and prone to mistakes. Your employees have a lot to handle and remember, and taking care of each and every request adds extra complexity.
With self-ordering technology, you can keep the personalized service but make the process much more efficient and easier for everyone who works for you. That makes it perfect restaurant equipment!
You Can Choose a Variety of Options
Everyone does self-ordering technology differently, depending on the format of their restaurant and how the restaurant equipment integrates with their other ordering systems.
Some quick-casual restaurants use kiosks and have customers order completely on their own. They pick up their food at the end of the counter, eat, and are on their way.
A sit-down location might prefer to have a self-ordering option on each table, along with traditional service. This allows people to get immediate requests handled quickly, while still offering the personal interaction diners expect.
Finally, you might consider having the self-order option be only for takeout orders. You can use an app to allow diners to order food ahead of time, and then they can pick it up when it’s ready. You can also combine this with curbside service if you offer it.
Integrate Self-Ordering Restaurant Equipment
One question many restaurant owners have is whether or not a self-ordering system will integrate well with their existing system. If you’re already technologically up-to-date, you’ll probably have little problem. Many kiosks, for instance, deliver the order to the back of the house with no lag time at all.
Online ordering is also delivered to the kitchen right away, allowing them to work on the food without any chance of errors from a person relaying the information. Your front of house staff stays free to serve the people in your restaurant, rather than taking orders over the phone.
Even better, many restaurants who integrate self-ordering equipment report that their sales increase. People order more food because the online or kiosk menu gives a better opportunity for impulse purchases. It’s also easy, which encourages people to order more.
Do You Have the Right Equipment for Your Location?
Having the right restaurant equipment can make the difference between success and failure in almost any restaurant. If you want to boost revenue and make the ordering process easier for everyone, self-ordering technology is a must.
Are you looking for other restaurant equipment as well, like cooking equipment, refrigeration, or other key kitchen supplies? If so, we’re here to help. We’ve been helping Little Rock restaurants for many years, and we’d love to serve you. Contact us for a quote today.
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