Bring Together Your Back and Front of House

February 21, 2019

Does your restaurant feel like a simmering battle between the back of house (BOH) and front of house (FOH)? Or do both units get along famously?

If your restaurant is like many, you find yourself somewhere in the middle. Rarely do you have an all-out war, but generally, there are some resentments or conflicts that make things run less smoothly than they could.

Fortunately, there are things you can do. From making sure everyone has the restaurant supplies they need to preventing other team issues, here’s what you can do to bring everyone together.

 

Prevent Mixed Messages

One of the biggest causes of resentment is miscommunication. When someone doesn’t hear another person correctly, makes assumptions, or doesn’t know who to ask for information, there is likely to be conflict.

If your wait staff has a plate return, do they know where to take it to get it remade? If they get into the wrong part of the BOH flow, the cooks can get frustrated. At the same time, if your chef has a question about a special order, how do they get ahold of the right waiter?

Have restaurant supplies in place that facilitate better communication, and create processes in advance – before problems happen during dinner rush.

 

Clearly Define Everyone’s Role

Does an assistant manager know their duties, or are they constantly in conflict with the shift manager? Do the cooks know who to listen to regarding process changes, dishes that are out, and more?

You have to clearly define both BOH and FOH roles, and those roles have to be enforced. Believe it or not, everyone gets along much better when they stay within their assigned positions. It brings stability and predictability to your operation, which is essential for your success.

From the person in charge of ordering restaurant supplies to the person who makes the final call on new menu items, it pays to know who does what!

 

Know Your Cliques

The sad truth is that there will always be cliques in your restaurant. It’s not a fault of yours – there are simply cliques (or, said more kindly, “friend groups”) everywhere.

Your FOH staff are likely to bond. Your BOH staff are likely to do the same. The cooks are likely to get along well with each other, and your managers with each other as well.

Unfortunately, there can be conflicts between these groups. FOH and BOH may feel a rivalry. The cooks may think the managers are out to get them. Your day and night shifts may not get along.

By knowing what friend groups exist within your restaurant, you can use them to your advantage. Create contests where they have to work together. Help everyone work on clear communication. Make sure that agendas aren’t hidden and resentments don’t simmer.

Find ways where everyone can share their concerns from time to time in a safe, low-key environment. By staying on top of the cliques in your restaurant, you’ll be able to harness natural relationships to help your restaurant succeed.

 

Get the Restaurant Supplies Your FOH and BOH Need

No matter what other steps you take, your restaurant staff will have a hard time working in harmony if the restaurant supplies they need aren’t available.

Stay on top of your inventory and order restaurant supplies regularly. We can help. We’ve been serving Little Rock restaurant owners for many years. Contact us today to see what we can do for you!

How to Run a Successful Event & Party Room

Do you have a large space in your restaurant set aside for special events and parties? Does it get reserved as often as you wished?If you’re like most restaurant owners or managers, the answers are yes and no. You probably have a space – almost everyone is expected to...

read more

Philadelphia Outlaws Cashless: What it Means to You

In early March, Philadelphia became the first city in the U.S. to forbid restaurants from refusing cash payments. As of July 1, all Philadelphia restaurants will have to accept cash payments and cannot charge cash-paying customers more than non-cash ones. Several...

read more

Types of Insurance Your Restaurant Needs

No one gets into the restaurant business thinking about insurance and paperwork, but it’s still an important part of doing business. Insurance helps protect you from natural disaster, theft, employee injuries, and liability. Many times you can get insurance discounts...

read more

Control COGS in Your Restaurant

Restaurants are known for having razor-thin margins, but you can improve your profits if you have a good handle on your costs. That doesn’t mean you have to skimp on restaurant supplies, but it does mean you can be strategic about what you spend. Do you know your cost...

read more

It’s a Toast: Why We Love the “Friends” Kitchen

Welcome to our new series, “Roast and Toast!” Each month we’re going to feature one kitchen we love and one kitchen we hate. It can be from anywhere – a sitcom, a cooking show, a cartoon, a movie, or any other screen you’d see one on! We’re starting off with a toast...

read more

Ready to Open a Second Restaurant Location?

If your current restaurant is booming, it might be time to consider a second location. Congratulations on your current success – you’ve already beaten the odds! Opening a second location can be easier than your first one – you’ve already worked out a lot of the kinks....

read more

The One Product to Boost Convenience Store Sales

Is there one product that can single-handedly make or break the success of your convenience store? A lot of store owners would say no. When they look at their store, they see products coming from hot dish foodservice equipment, shelves, and a variety of categories...

read more

Restaurant Equipment Spotlight: Gas vs. Electric

Does your Little Rock restaurant use gas or electric restaurant equipment? In all likelihood you made this decision a long time ago, but it’s one that can always be reconsidered. There are benefits to both. If you’re opening a new restaurant location, it’s vital to...

read more

Restaurant Equipment: Self-Ordering Technology

One of the biggest challenges of running a restaurant is keeping up with all the technology and restaurant equipment that is available. You might have thought when you opened your location that you could run things basically the same way for decades.  While they may...

read more

Four Tips to Opening a Successful Restaurant

Have you been dreaming about bringing your food expertise to the forefront of you life? Many people have thought about opening their own restaurant. Folks don’t follow through for a variety of reasons – money, fear, or simple inertia. You can be different, though. You...

read more

The Case for Timeless Restaurant Décor

What’s the newest trend in restaurant décor? Evidently, people are loving “Millennial pink,” and they’re using it for everything. If you’re trying to keep up with what’s hot, you better get some new restaurant supplies right away! And remember, this isn’t just any...

read more

How to Deep Fry Safely & Efficiently

When it comes to kitchen equipment, knowing how to use it correctly is vital. Not only does it keep your employees safe, it ensures that the food comes out well and that your equipment last a long time in good condition. Using a deep fryer may seem pretty simple, and...

read more

Should You Buy Closeout Restaurant Supplies?

As a restaurant owner, you, of course, want to save money in any way possible. Restaurant margins are known for being razor-thin, so every dollar counts. Because of this, you might be tempted when you see a closeout deal for restaurant supplies. After all, you can get...

read more