How to Reduce Turnover at Your Restaurant

January 21, 2019

Having the right employees can make or break your restaurant. You can have the best food and kitchen supplies, but tension in the back of the house can cause delays, poor morale, and even the loss of key staff.

You can have a beautiful dining room, but surly wait staff can drive customers away, demoralize the good wait staff you have, and cause the failure of your restaurant.

In other words, it’s all about your people. Hiring the right people is a great first step, but keeping them is even more important. Here’s what you need to know about reducing turnover at your restaurant.

 

Select Great Management

Whether you’re the day to day manager or you’ve hired someone to take care of that responsibility, a good manager is vital to retaining the best staff. As they say, people don’t quit jobs, they quit their bosses.

A manager who is hard-nosed may simply be hard to work for. This isn’t to say that leaders have to be the employees’ best friends, but it’s important to be fair. Excellent communication and listening skills are key as well.

Finally, managers should help your employees understand the value of the jobs and encourage them to continue working toward their professional goals. This can help you develop your talent and keep your restaurant successful for years to come!

 

Invest in the Kitchen Supplies You Need

Sometimes a restaurant manager or owner thinks that running a profitable restaurant means cutting back on kitchen supplies. Forcing employees to make due with less doesn’t make them resourceful, though – it just makes them frustrated.

Kitchen supplies – from smallwares to cleaning supplies to functioning cooking equipment – are vital if you want to run a successful business. Employees can make do for a short time, but ultimately if you show you aren’t invested in the business, they won’t be either.

 

Handle Toxic Employees

As they saying goes, one bad apple spoils the bunch. This is definitely true when it comes to retaining your key employees. Someone who is difficult to work with, sabotages others, is unfair, or otherwise makes work unpleasant can definitely increase turnover.

Someone who slacks off and doesn’t do their work can back everyone up. Gossip, slander, and arguments can demoralize everyone and drive off customers.

Fortunately, you can manage a difficult employee. From providing awareness of the impact they have on others to demanding accountability, there are ways to either improve behavior or document unwillingness so that you can terminate.

 

Encourage Career Development

Unfortunately, too many restaurant owners and managers see their employees as lower-class workers who don’t need professional development. Nothing could be further from the truth!

Someone who is working for you has dreams of their own. What are those dreams? How can you encourage and develop them? What experience can you provide?

Treating employees well – whether they’re a long-timer or working through college – has tons of benefits. Not only will you get to keep your top employees, you’ll get great referrals from existing staff to bring in new folks.

Someone working through college still adds value to your establishment while they’re with you. Why not invest in them and keep them, rather than acting like you don’t care if they work for you or a competitor?

 

Lower Turnover Leads to Higher Success

When you really show that you appreciate your employees, you’ll do better as a restaurant overall. Even if fights don’t happen in front of customers, diners can always tell when there is uncomfortable tension in the air.

When you take steps to be an awesome place to work, from getting the right kitchen supplies to providing great development, folks want to be in your restaurant – from staff to customers!

If you need help upgrading your equipment or getting new kitchen supplies, we’d love to help. Contact us for a quote today!

Three Benefits of Using Used Kitchen Equipment

Three benefits of using used kitchen equipment are more straightforward than you would think. SavingsUsed kitchen equipment will save you thousands in, starting a restaurant. High restaurant failure rate leads to restaurant kitchen equipment only being in service for...

read more

How to Run a Successful Event & Party Room

Do you have a large space in your restaurant set aside for special events and parties? Does it get reserved as often as you wished?If you’re like most restaurant owners or managers, the answers are yes and no. You probably have a space – almost everyone is expected to...

read more

Philadelphia Outlaws Cashless: What it Means to You

In early March, Philadelphia became the first city in the U.S. to forbid restaurants from refusing cash payments. As of July 1, all Philadelphia restaurants will have to accept cash payments and cannot charge cash-paying customers more than non-cash ones. Several...

read more

Types of Insurance Your Restaurant Needs

No one gets into the restaurant business thinking about insurance and paperwork, but it’s still an important part of doing business. Insurance helps protect you from natural disaster, theft, employee injuries, and liability. Many times you can get insurance discounts...

read more

Control COGS in Your Restaurant

Restaurants are known for having razor-thin margins, but you can improve your profits if you have a good handle on your costs. That doesn’t mean you have to skimp on restaurant supplies, but it does mean you can be strategic about what you spend. Do you know your cost...

read more

It’s a Toast: Why We Love the “Friends” Kitchen

Welcome to our new series, “Roast and Toast!” Each month we’re going to feature one kitchen we love and one kitchen we hate. It can be from anywhere – a sitcom, a cooking show, a cartoon, a movie, or any other screen you’d see one on! We’re starting off with a toast...

read more

Ready to Open a Second Restaurant Location?

If your current restaurant is booming, it might be time to consider a second location. Congratulations on your current success – you’ve already beaten the odds! Opening a second location can be easier than your first one – you’ve already worked out a lot of the kinks....

read more

The One Product to Boost Convenience Store Sales

Is there one product that can single-handedly make or break the success of your convenience store? A lot of store owners would say no. When they look at their store, they see products coming from hot dish foodservice equipment, shelves, and a variety of categories...

read more

Restaurant Equipment Spotlight: Gas vs. Electric

Does your Little Rock restaurant use gas or electric restaurant equipment? In all likelihood you made this decision a long time ago, but it’s one that can always be reconsidered. There are benefits to both. If you’re opening a new restaurant location, it’s vital to...

read more

Restaurant Equipment: Self-Ordering Technology

One of the biggest challenges of running a restaurant is keeping up with all the technology and restaurant equipment that is available. You might have thought when you opened your location that you could run things basically the same way for decades.  While they may...

read more

Four Tips to Opening a Successful Restaurant

Have you been dreaming about bringing your food expertise to the forefront of you life? Many people have thought about opening their own restaurant. Folks don’t follow through for a variety of reasons – money, fear, or simple inertia. You can be different, though. You...

read more

The Case for Timeless Restaurant Décor

What’s the newest trend in restaurant décor? Evidently, people are loving “Millennial pink,” and they’re using it for everything. If you’re trying to keep up with what’s hot, you better get some new restaurant supplies right away! And remember, this isn’t just any...

read more