How to Reduce Turnover at Your Restaurant

January 21, 2019

Having the right employees can make or break your restaurant. You can have the best food and kitchen supplies, but tension in the back of the house can cause delays, poor morale, and even the loss of key staff.

You can have a beautiful dining room, but surly wait staff can drive customers away, demoralize the good wait staff you have, and cause the failure of your restaurant.

In other words, it’s all about your people. Hiring the right people is a great first step, but keeping them is even more important. Here’s what you need to know about reducing turnover at your restaurant.


Select Great Management

Whether you’re the day to day manager or you’ve hired someone to take care of that responsibility, a good manager is vital to retaining the best staff. As they say, people don’t quit jobs, they quit their bosses.

A manager who is hard-nosed may simply be hard to work for. This isn’t to say that leaders have to be the employees’ best friends, but it’s important to be fair. Excellent communication and listening skills are key as well.

Finally, managers should help your employees understand the value of the jobs and encourage them to continue working toward their professional goals. This can help you develop your talent and keep your restaurant successful for years to come!


Invest in the Kitchen Supplies You Need

Sometimes a restaurant manager or owner thinks that running a profitable restaurant means cutting back on kitchen supplies. Forcing employees to make due with less doesn’t make them resourceful, though – it just makes them frustrated.

Kitchen supplies – from smallwares to cleaning supplies to functioning cooking equipment – are vital if you want to run a successful business. Employees can make do for a short time, but ultimately if you show you aren’t invested in the business, they won’t be either.


Handle Toxic Employees

As they saying goes, one bad apple spoils the bunch. This is definitely true when it comes to retaining your key employees. Someone who is difficult to work with, sabotages others, is unfair, or otherwise makes work unpleasant can definitely increase turnover.

Someone who slacks off and doesn’t do their work can back everyone up. Gossip, slander, and arguments can demoralize everyone and drive off customers.

Fortunately, you can manage a difficult employee. From providing awareness of the impact they have on others to demanding accountability, there are ways to either improve behavior or document unwillingness so that you can terminate.


Encourage Career Development

Unfortunately, too many restaurant owners and managers see their employees as lower-class workers who don’t need professional development. Nothing could be further from the truth!

Someone who is working for you has dreams of their own. What are those dreams? How can you encourage and develop them? What experience can you provide?

Treating employees well – whether they’re a long-timer or working through college – has tons of benefits. Not only will you get to keep your top employees, you’ll get great referrals from existing staff to bring in new folks.

Someone working through college still adds value to your establishment while they’re with you. Why not invest in them and keep them, rather than acting like you don’t care if they work for you or a competitor?


Lower Turnover Leads to Higher Success

When you really show that you appreciate your employees, you’ll do better as a restaurant overall. Even if fights don’t happen in front of customers, diners can always tell when there is uncomfortable tension in the air.

When you take steps to be an awesome place to work, from getting the right kitchen supplies to providing great development, folks want to be in your restaurant – from staff to customers!

If you need help upgrading your equipment or getting new kitchen supplies, we’d love to help. Contact us for a quote today!

Take Advantage of Your Customer’s Technology

Some restaurant owners hate seeing customers snapping photos of food – it means that the food isn’t eaten at its best, and sometimes it’s a sign of a table that’s going to be slow to turn over. Then there are other owners and managers who see an opportunity. The truth...

read more

Should Your Commercial Kitchen Consider Catering?

As a business owner, it’s important to always be looking for new ways to grow your business. There are a lot of ways to do this, and one of the most common for many restaurants is catering. Of course, catering changes how your commercial kitchen runs a lot of the...

read more

Why Your Restaurant Needs an App

We know, you’re a restaurant owner, not a developer or programmer. Let other people worry about apps, you just want to run your restaurant! The truth is if you want to have a successful establishment, you have to take advantage of the technology that brings people in....

read more

Choosing the Right Sink for Your Restaurant

There are many, many pieces of kitchen equipment that are vital but often taken for granted. The kitchen sink is one of them. This workhorse of the back of the house handles a lot of jobs. Sinks give you running water as well as a place to wash either food or dishes....

read more

Restaurant Supplies You Need to Add Delivery

Delivery services are becoming more and more popular, and that’s generally good news for restaurants. The ability to order online and receive food in the comfort of home drives up sales and that’s good for revenue. And when these sales don’t require additional tables,...

read more

Should You Add a Salad Bar to Your Restaurant?

New Year’s is a prime time for resolutions – and one of the most common is to eat healthier and lose weight. In fact, for 2018 45% of Americans said they wanted to lose weight or get in shape for the new year. The new year might have you eyeing new options for your...

read more

How to Overcome the Seasonal Rollercoaster

Are you tired of having huge swings in your business throughout the year? Do you wish you could just have consistent, easy-to-predict income? If so, it’s time for you to get off of the seasonal rollercoaster. You might think there’s nothing you can do to overcome the...

read more

The Restaurant Supplies and Strategies You Need in 2019

Are you ready for the new year? If you’re like many restaurant owners, you’re thinking about how to get through the holiday rush – both in your restaurant and in your own life. However, you can’t overlook planning for the future. It’s vital to make sure you have the...

read more

2018 Cooking Equipment Holiday Gift Guide

Do you know someone who loves to cook? Or are you looking for a new, special piece of cooking equipment for yourself? Whether you’re interested in home cooking or you run a restaurant, you can benefit from these gift ideas. These great cooking items will thrill...

read more

Accommodating the Keto Diet at Your Restaurant

The keto diet – a low-carb, high-fat combination – has been gaining a lot of traction in the last couple of years. As a restaurant, it’s vital that you are able to accommodate your diners’ needs. More than that, having popular options on the menu can help bring people...

read more

Restaurant Supplies You Need to Prepare for a Power Outage

It happens to all of us. You’re going on, doing just fine, and suddenly…Dark. The power is out. And of course, you have no idea how long it will last. Fortunately, you have the restaurant supplies and process in place to weather the storm without losing your...

read more

Considerations when Converting a Food Truck to a Restaurant

Your food truck has been successful, and you have a loyal following. So loyal, in fact, that you struggle to serve them all each day. Customers have started to ask you when you’re going to open a restaurant. It started as a teasing suggestion, but it’s become more...

read more

Tips for Great Plating & Why it Matters

You may have heard that we “eat with our eyes” before we physically eat food. That’s why pictures are so important – on menus, in cookbooks, online, and more. It isn’t just a gimmick – the truth is that the way food looks and smells actually changes our experience of...

read more